Software Engineering Manager (f/m/d) – GCC Tech

at Delivery Hero SE (view profile)
Location Berlin, Germany
Date Posted February 14, 2020
Category European Union - EU Blue Card Jobs
Germany - Residence Permit Visa Jobs
Job Type python


We are looking for a Software Engineering Manager (f/m/d) to join our Global Contact Center Tech team to address our customers', riders', and restaurants' support issues quickly and with as little friction as possible which is crucial to our ability to create an amazing experience for our users.

In order to achieve this goal, we are building our own Automation & Support Platform to manage in-app support, self-service flows, transactional communication, automation of business processes, and other tools that make ticket resolution more seamless: from the moment a user enters the customer support in the App, to make sure we have sufficient customer service agents available to solve the problem in a fast matter, and anything in between.

Your mission:

  • Manage project priorities, deadlines, and deliverables within autonomous teams.

  • Take part in architectural decision making.

  • Understanding the development lifecycle and working closely in a cross-functional and international team.

  • Design and help to implement cutting-edge applications that will transform the delivery industry.

  • Develop, test, deploy, maintain and improve.

  • Be an active partner for Product management in order to provide the best value for stakeholders and our customers.

 Your heroic skills:

  • Leading your team in an emphatic, unselfish way that is respected by the team.

  • Excellent knowledge and hands-on programming experience in developing Golang applications

  • Base knowledge in another programming language such as Python, Java or JavaScript.

  • Rock-solid computer science fundamentals in data structures & algorithms

  • Experience in running & maintaining a (micro-)service environment with decoupled services and API communication under high load with large data sets.

  • Practical knowledge of how to optimize & scale a traditional SQL database such as MySQL or PostgreSQL to serve more than 1000 requests per second.

  • Familiar with DevOps stacks to run immutable infrastructure, ideally with Kubernetes.

  • Ability to strive always for clean, tested and well-documented code across your team.

  • Eagerness to work in a fast-paced, fault-tolerant, agile environment on cross-functional teams.

  • Solid English communication skills.

  • Excited to learn & try out new things.

Why Delivery Hero? 

  • Develop your skills with your educational budget for conferences and external trainings. 

  • Exchange ideas and meet fellow developers at regular meetups, in our active guilds, and during our Developer Exchange Program.  

  • Join company parties, hackathons, cultural and sports events.

  • English is our working language, and our colleagues at Delivery Hero come from every corner of the globe, working in diverse, cross-cultural teams.

  • Save responsibly with our corporate pension scheme. 

  • Daily fruits, cereals, beverages, tea and coffee in our lounges.  

  • Learn German with free classes, access our e-learning platform and participate in our in-house trainings.

  • Enjoy massages, get your haircut in the office, join our free yoga classes or take a timeout in our nap room. 

Visa Assistance

Open to assisting the right candidate with the following Visa(s) / Work Permit(s)

1) European Union - EU Blue Card Jobs
2) Germany - Residence Permit Visa Jobs

Drop files here browse files ...