(Senior) Backend Software Engineer (f/m/d) – Automation and Support Platform

at Delivery Hero SE (view profile)
Location Berlin, Germany
Date Posted November 3, 2019
Category European Union - EU Blue Card Jobs
Germany - Residence Permit Visa Jobs
Job Type python


Delivery Hero is building the next generation of online food-delivery platforms around the world. We’re truly an international organization, with teams in over 40 countries and 80+ nationalities represented in our Berlin office alone.

As Delivery Hero grows, addressing our customer’s, rider’s, or restaurant’s support issues quickly and with as little friction as possible is crucial to our ability to create an amazing experience for our users.
In order to achieve this goal, we are building our own Automation & Support Platform to manage in-app support, self-service flows, transactional communication, automation of business processes, and other technologies that make ticket resolution more seamless: from the moment a user enters the customer support in the app, to making sure we have sufficient customer service agents available to solve the problem in a fast matter, and anything in between.
All new service will be highly integrated with our existing tech stack that provides relevant order information and additional context to resolve or automate a given issue. Leveraging a service-oriented architecture, our stack consists of NodeJS and React for frontend development and Go, Java and Python on the backend.

We are looking for a Backend Software Engineer (f/m/d) to join our team and to contribute to the creation of Delivery Hero’s new Automation & Support Platform. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!  

Your mission:

  • Contributing to designing and building applications that will transform the ordering experience of our global customer base as well as the lives of thousands of agents working in contact centers around the world.

  • Taking part in improving and scaling a microservice architecture using API/event-based communication.

  • Practicing modern software development methodologies such as Continuous Delivery, TDD and Scrum.

  • Be an active partner for Product management in order to provide the best value for our stakeholders and customers.

  • Collaborating with cross-functional and international agile teams

  • Working in a fast paced and multicultural environment

  • Building products used by millions of customers globally

Your heroic skills:

  • Practical experience of 3+ years as Backend Developer and willing to learn Golang

  • Good knowledge of relational or non-relational databases

  • Experience working with distributed and web applications

  • Bachelor’s degree in Computer Science or an equivalent education or practical experience

  • Passion for clean code with an eye for simplicity and pragmatism

  • Great knowledge and experience on design patterns, design principles, software architecture, algorithms and automated tests (unit, integration and functional)

  • Keen to constantly learn and improve your own skills, and not afraid to jump into new things

  • Curiosity, creativity and outside-the-box problem-solving abilities with an eye for detail

Why Delivery Hero? 

  • Develop your skills with your educational budget for conferences and external trainings. 

  • Exchange ideas and meet fellow developers at regular meetups, in our active guilds and during our Developer Exchange Program.  

  • Join company parties, hackathons, cultural and sports events.

  • English is our working language, and our colleagues at Delivery Hero come from every corner of the globe, working in diverse, cross-cultural teams.

  • Save responsibly with our corporate pension scheme. 

  • Daily fruits, cereals, beverages, tea and coffee in our lounges.  

  • Learn German with free classes, access our e-learning platform and participate in our inhouse trainings.

  • Enjoy massages, get your haircut in the office, join our free yoga classes or take a timeout in our nap room.

Visa Assistance

Open to assisting the right candidate with the following Visa(s) / Work Permit(s)

1) European Union - EU Blue Card Jobs
2) Germany - Residence Permit Visa Jobs

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